Terms and Conditions

These conditions of use govern access to and use of the Zotabet Casino website, your player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform you agree to these terms, any specific bonus terms that apply to an offer, and our other policies.

This page explains the main rules, rights, and responsibilities connected with using the casino. It is intended to set clear expectations so you know how the service works, what we may ask of you, and what we may do if rules are not followed.

Who may use Zotabet Casino

Zotabet Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction to create an account and use the service. It is your responsibility to confirm that online gambling is lawful where you are located before registering or placing bets.

We may restrict access to the site in particular countries or regions, or block certain payment methods for regulatory reasons. If your location is restricted, you must not attempt to use the platform.

Account registration — what we expect

When you create an account you must provide accurate, complete, and up-to-date information. Accounts must be registered in the name of the real person who will use them. Only the number of accounts permitted by the operator may be held by one person—multiple accounts intended to bypass rules are not allowed.

We may ask you to confirm, update, or correct your details from time to time. Failure to provide accurate information, or to cooperate with reasonable account checks, can lead to limits, suspension, or account closure.

Identity checks and verification

To comply with legal and regulatory obligations, we may request documents or other information to verify your identity, age, address, or ownership of payment methods. Typical checks include government-issued ID, proof of address, and verification of the deposit source.

Verification requests are routine and designed to protect your account and the platform. We will treat your documents securely, and we may suspend transactions or access until required checks are complete.

For details about how we handle personal data during these checks, see our privacy policy.

Use of your player account

Your account details, including your password and any account security information, are confidential. You are responsible for any activity that occurs through your account. Do not share your login details, or allow anyone else to use your account.

Accounts are personal and non-transferable. Selling, transferring, or permitting another person to use your account is prohibited.

If you suspect unauthorized use of your account, contact support immediately at support@zotabet.com.

Deposits, withdrawals, and balances

We offer a range of payment methods. Processing times, limits, fees, and availability vary by method and may change. You must only use payment instruments that belong to you or for which you have permission to use.

Withdrawal requests may be subject to verification and review. We may place reasonable holds on funds while checks are completed. Where applicable, wagering requirements, maximum cashout limits, and conversion rules for bonus funds will apply.

We reserve the right to refuse, delay, or reverse transactions if we reasonably suspect fraud, money laundering, or other prohibited activity.

Bonus terms and promotional offers

Promotional offers, bonuses, and free spins are governed by specific bonus terms in addition to these site terms. Common conditions include eligibility rules, wagering requirements, game restrictions, time limits, maximum conversion amounts, and excluded payment methods.

Always read the specific terms for a promotion before participating. For example, to get the Welcome Deposit Bonus, you may be required to enter the promo code “WELCOME” in your profile while making a qualifying deposit at the minimum required level—check the relevant bonus terms for full details.

Full details of current offers and their rules are available at /bonus-terms.

Game availability and service access

We aim to keep games and services available across devices, but availability may vary by location, device, or software provider. Games, features, bonuses, and payment methods may be added, removed, or suspended at any time for operational, regulatory, or commercial reasons.

Scheduled maintenance, software updates, or third-party interruptions can also affect access. We do not promise that every game or feature will be available at all times.

Fair play and prohibited behavior

Players must use the platform lawfully and honestly. Prohibited conduct includes, but is not limited to:

• using false or stolen identities
• colluding with other players to manipulate outcomes
• using bots, automated tools, or unauthorized software
• committing fraud, money laundering, chargeback abuse, or bonus abuse
• attempting to manipulate game mechanics or exploit known errors

We expect players to play in good faith and to follow published game and promotion rules.

When we may limit or close accounts

If we reasonably believe rules have been broken, verification is incomplete, or prohibited conduct has occurred, we may:

• refuse service or restrict access
• suspend or close accounts
• void or withhold bonuses and winnings
• freeze transactions pending review

These actions will be taken in a measured way, and we will provide reasons where appropriate. Our aim is to protect players and the integrity of the platform, not to penalize legitimate use.

Errors, mistakes, and technical issues

From time to time there may be system glitches, incorrect balances, pricing mistakes, game malfunctions, or interrupted sessions. Where an obvious error has occurred, we reserve the right to correct it and to adjust affected balances fairly.

If a game malfunction affects an outcome, we may void bets or reverse transactions, and we will investigate and resolve the situation promptly.

Responsible play and player protection

Gambling should be treated as entertainment, not a way to make money. We offer tools and settings to help you control play—such as deposit limits, session reminders, self-exclusion, and cooling-off options. We encourage you to use these tools if you have concerns.

For more information on support and responsible play resources, see our responsible gaming page at /responsible-gaming.

Intellectual property — what you can and cannot do

All site design, branding, text, images, game content, and software on this platform are owned or licensed to the operator. You may use the site for personal, non-commercial purposes only. Copying, republishing, distributing, or commercially exploiting content without written permission is prohibited.

Third-party providers and linked services

Some games, payment processors, and technical services are provided by third parties. Those services are subject to the providers’ own terms and availability. While we work with reputable partners, we are not responsible for failures or interruptions caused by third-party systems.

Links to external sites are provided for convenience. We do not control third-party websites, and we recommend you review their terms and policies before using them. Our cookie policy is available at /cookie-policy.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, special, or consequential losses resulting from your use of the site. This includes losses caused by:

• technical interruptions or service outages
• errors in game software or display
• unsupported devices or browser incompatibility
• third-party failures
• events outside our reasonable control, including force majeure

We aim to operate fairly and responsibly, and we will respond promptly to reasonable complaints and disputes.

No guarantees — service provided as available

The site, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability, or error-free operation. Routine maintenance, updates, and external factors can affect performance.

Changes to these conditions

We may update these site terms from time to time. The latest version published on this website takes effect on the date it is posted. Where significant changes are made, we will take reasonable steps to notify registered players, but it is your responsibility to review the terms periodically.

Related policies you should read

These service terms work together with other important policies, including:

• our privacy policy at /privacy-policy
• our responsible gaming information at /responsible-gaming
• the specific bonus rules at /bonus-terms
• our anti-money laundering and verification information at /aml-kyc
• our cookie policy at /cookie-policy

Together, these documents explain how the platform operates and how your information will be handled.

How to contact us with questions

If you have questions about these conditions, account issues, or a support request, contact our customer team at support@zotabet.com. We also offer live chat and a searchable FAQ on the site for common questions.

These terms are intended to give clear, fair rules for using the Zotabet Casino website, your account, and our services. Continued use of the platform constitutes acceptance of these conditions and related policies. If you do not accept these terms, do not register or use the service.